FAQs
What currency are the prices I see on the site?
All prices are in Australian Dollars.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@kiddiebest.com
I don’t like my order anymore, can it be returned?
We offer a 100% money back guarantee only if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and then returned before a refund is issued.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If your details are incorrect, simply reply to your order conformation email as soon as possible before it is shipped or contact us immediately at support@kiddiebest.com with the right details. Once received on time, we will update your details within 24 hours. No refund will be given if your correct details are not received and the order is shipped
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you anytime! Please send us an email to support@kiddiebest.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
All prices are in Australian Dollars.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@kiddiebest.com
I don’t like my order anymore, can it be returned?
We offer a 100% money back guarantee only if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and then returned before a refund is issued.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If your details are incorrect, simply reply to your order conformation email as soon as possible before it is shipped or contact us immediately at support@kiddiebest.com with the right details. Once received on time, we will update your details within 24 hours. No refund will be given if your correct details are not received and the order is shipped
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you anytime! Please send us an email to support@kiddiebest.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.